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Help and Resources

Frequently Asked Questions

You can find Frequently Asked Questions for the NSW Planning Portal on this page.

The NSW Government endeavours to make the NSW Planning Portal as accessible as possible.

To assist you in your NSW Planning Portal journey, we have compiled a series of frequently asked questions.

Frequently asked questions

Managing your NSW Planning Portal account

View tips to help you create and manage your NSW Planning Portal account

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Frequently asked questions

Submitting an application

View assistance on submitting an application via a NSW Planning Portal digital service

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Frequently asked questions

Managing an application

View assistance on managing an application including withdrawing, cancelling or tracking an application

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Frequently asked questions

Payment

View assistance on making application payments, payment options and refunds

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Frequently asked questions

Technical solutions (Troubleshooting)

View troubleshooting guidance prior to contacting customer support

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Frequently asked questions

Feedback

Provide feedback on the NSW Planning Portal digital services

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More information

If your query is about the short-term rental accommodation register, please view our range of support materials.  

If your query was not addressed in the Frequently Asked Questions above, please view our range of quick reference guides or contact us for additional support.


Contact us

If you would like to contact the department, please use this online form

Last updated: 30/11/2023