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Help and Training

Agency resources

Resources for each of the services used by statutory agencies.

Agency users are pivotal to the NSW Planning Portal and we have prepared a wide range of resources to assist in their important work.

Before you begin

We have prepared quick reference guides to help first-time users and those wishing to gain access to the NSW Planning Portal.

If you have yet to register for an account, or are having problems with registering, then this quick reference guide will help you through the process.

QRG: How to register for the NSW Planning Portal

Frequently asked questions about using the NSW Planning Portal are answered on our FAQ page.

Using Our Agency services

Agency Quick Reference Guides

We have an extensive collection of quick reference guides (QRGs) for agencies, which are currently available on the NSW Planning Portal via our Knowledge Management system. To access these, simply login to the Portal and then select the Knowledge Management tab on the left-hand side of the dashboard.

QRG: How to use knowledge management

Spatial Viewer

The NSW Planning Portal Spatial Viewer is an enhanced digital mapping service that provides easy-to-use, information-rich maps for every address and lot in NSW.

QRG: How to navigate the ePlanning Spatial Viewer

FAQs: ePlanning Spatial Viewer


Further assistance

If you require assistance using the Planning Portal, and you were unable to find the answer on these pages, please contact ServiceNSW for assistance.

Call 1300 305 695 or email [email protected].