Planning Portal Help

To provide feedback on the Planning Portal, click on the Feedback button in the Help & Support Section. 

Complete the feedback form and press Submit.

 

Yes. You will need to be connected to the internet as the planning portal is a web-based tool. No software is required however you need to be using a browser that is compatible with the portal.

 

The Planning Portal can run on desktop and laptop computers as well as Apple, Android and Windows tablets. The service is supported on Google Chrome (Version 43 and later), Mozilla Firefox (Version 41 and later), Safari (Version 9 and later) and Microsoft Internet Explorer (Version 11 and later).

The Planning Portal uses pop-up functionality. To access all the Portal’s features, it is recommended you allow pop-ups from the Planning Portal in your browser.

 

There are several ways you can navigate through the Portal to find specific content: 

1. Top level navigation 

Use the top-level navigation tabs to select a topic of interest. When you hover over one of the top row navigation items, the content located under each of these tabs will appear. 

Top level nagivation

Once you find the topic you are after, click on the text and it will re-direct you to the page.

2. Search functionality

The search bar in the top right-hand corner can also be used to navigate the site.

image showing location of search field

In the search box, type the name of the content you are after or keywords related to the subject of interest, and then hit “Search”. For best results, keep your search words simple and related to the item you are searching for. 

 

3. Left side navigation menu 

When you are on a content page, you will be able to navigate to another associated page using the left side navigation.

image of left navigation

4. Breadcrumbs 

Breadcrumbs are found on the top of each page and shows you the path you have taken to get to the page you are on.

image of breadcrumbs

 

The Planning Portal has features to increase accessibility on the website including High Contrast and the ability to change the text size.

To change your display to high contract, click the “High Contrast” button at the top of the page to the left of the search bar. 

High contrast display

To change the size of the text displayed on your screen, press one of the “A’s” to the left of the search bar at the top of the page. There’s 3 A’s to select from which represent the 3 different text sizes available.

 

The terms and conditions request is presented when you attempt to perform any of the following tasks for the first time in a session:

  • undertake a search for a property, council area, planning controls or application
  • lodge an application
  • subscribe to alerts
  • download spatial data or information

This occurs just once per session and is only called when you hit the search/submit button, or select the valid entry and hit return, or click the mouse to perform a transaction.

 

The property data within the planning viewer is updated regularly.

 

If any information displayed on the ‘Find a Property’ page is incorrect, please use the feedback form to provide as much information as possible about the incorrect information. This information will be used to escalate to Department.

 

Once you have entered a valid address, you are able to view the Property Report. Simply click on the Property Details button above the map viewer.

 

In the top navigation bar in the ‘Find a Property’ section, you can get to the Help section using the question mark. This will open the Help section in the same window.

To go back to your Property Search, click the back button in your browser.

 

Yes. To go to the NSW Department of Planning and Environment’s website, click the NSW DPE tab above the logo on the top left-hand side of the page.

 

While the Department may, under some circumstances, refund the fee paid on a BASIX certificate, the Department is not required to provide a refund. A BASIX certificate is a legal document, the issue of which is the delivery of the service for which the fee is payable. A user is not entitled to receive a refund on the basis they have simply changed their mind.

If you wish to apply for a refund, please email your details and the reason for the request to info@service.nsw.gov.au  and the appropriate refund information will be sent to you.

Please note refunds may be subject to an administration charge.

 

When entering the development details please use the following format: Lot number / Section number / Plan e.g. 5/6/DP1553.

If one of the components does not have a value, you will need to enter a hyphen (-) in the relevant area e.g. 4/-/DP1044304.

If your address does not appear in the drop down, please verify the address in the Planning Portal.

Note: the lot must be a registered lot.

No. The information on the dashboard can be viewed at region, district or local government areas but not suburb level.

 

The documents and plans you need to submit with your complying development application will vary depending on the type of proposed development.

 

At a minimum you will require:

  • Architectural plans;
  • a certificate of title;
  • a site plan;
  • structural plans; and
  • Specifications.

 

Your certifier will advise you if additional documents are required. Please view the document checklist for more information.

You can upload the following document file types when preparing your complying development application:

  • PDF document
  • Microsoft package e.g. word or excel
  • PNG
  • JPEG

The Housing Performance data is sourced from the Local Development Performance Monitor. This data can be viewed on the Data Portal, accessed via http://data.environment.nsw.gov.au/ .

 

The earliest year you can view People and Places data for is 2016. You can view Housing Performance data from the 2008-09 financial year onwards.

 

Your nominated certifier will contact you directly to provide a fee quotation and their preferred method/s of payment. This will take place outside the Online CDC service.

Some properties in NSW are in more than one local government area. Lodging a complying development application for these sites will need to be done offline with your certifier or local council. You can check which local government area your property is in on your rates notice or on the NSW Planning Portal.

Yes, the Dashboard is interactive. You can hover or click on sections to gain further information.

 

Select the “Contact us” button at the bottom on the page to find out how to get in touch.

 

Yes. BASIX is a web-based tool and you will need to be connected to the internet to use it.

 

The tool operates best in the following browsers:

  • Internet Explorer (IE) - version 7 and above
  • Google Chrome - all versions
  • Safari - version - 4.1.3 and above
  • Mozilla Firefox - version 3.6 and above

 

Terms and conditions

This document sets out the terms and conditions of use for the NSW planning portal.

Index

  1. General Conditions
  2. Disclaimer
  3. Planning information, maps and spatial datasets
  4. Privacy Statement
  5. Copyright
  6. Feedback

1.0 General Conditions

About the NSW planning portal

The NSW Planning Portal is an initiative of the New South Wales Government and has been designed to provide public access to a range of planning services and information including documents or other information in the NSW planning database established under the Environmental Planning and Assessment Act 1979 (the EP&A Act).

The NSW planning database is an electronic repository of spatial datasets or other maps that are adopted or incorporated by way of reference by environmental planning instruments, plans or other documents or information relating to the administration of the EP&A Act that are required to be published on the NSW Planning Portal by the regulations or by the Secretary of the Department of Planning and Environment (the Secretary).

The NSW planning database is to be compiled and maintained as determined by the Secretary. The Secretary may certify the form of such documents or other information on the NSW Planning Portal is correct. At this stage, no content on the NSW Planning Portal has been certified by the Secretary.

Access and use of the NSW planning portal

The NSW Government grants you a non-exclusive, non-transferable licence to access and use the NSW Planning Portal in accordance with these terms and conditions of use.

Agreement to these terms and conditions of use

These terms and conditions of use (as amended from time-to-time) govern the use of the NSW Planning Portal. By clicking the 'I Agree' button you understand and agree to these terms and conditions of use.

New or revised terms and conditions of use

The Department may change these terms and conditions of use at any time, and may do so without giving you any prior notice.

Internet charges

You are responsible for any internet connection fees that You incur.

Service availability

It is impossible for the Department to ensure that the services are provided to you at all times or at any specific times or will be able to operate at all times error-free. The provision of services is influenced by availability of related computer systems. The NSW Government makes no warranties in regard to the availability of services but all reasonable efforts will be made to provide the best possible service to you. Notices regarding planned system outages will be made available on the NSW Planning Portal's home page.

Governing law

Your access to and use of the NSW planning portal is governed by the law of New South Wales and the Commonwealth and you agree to submit to the non-exclusive jurisdiction of the courts in that State and the Commonwealth.

2.0 Disclaimer

The NSW Government will be in no way liable for any loss, damage or injury arising as a result of your use or reliance on the NSW planning portal, nor will it be liable for any indirect or consequential punitive or special damages or loss of profit.

The NSW Government will be in no way liable for any loss, damage or injury arising as a result of, or in part by, its negligent acts or omissions in procuring, compiling, collecting, interpreting, reporting, communicating or delivering any information through the NSW Planning Portal.

Links to other websites

Links have been provided on the NSW Planning Portal in line with the Department of Planning and Environment's desire to promote a free exchange of information. The Department does not necessarily endorse or support the views, opinions, standards or information that appear at the linked sites or in material authored by third parties and published on the NSW Planning Portal. You should be aware that the providers of linked sites will often have their own protocols and standards in relation to their sites and the information which appears on them. We urge you to familiarise yourself with any such protocols and standards. Similarly, you should also not interpret the absence of a link to any other site as a criticism or comment by the Department on the provider of content of that other site.

You should bear in mind that some of the material that appears on the linked sites may possibly cause offence or upset to some people. The Department regrets, but cannot take responsibility for, any such offence or upset caused.

In the event that you are offended or upset by the material which appears on this site and/or any linked site, you are entitled to lodge a complaint with the Australian Communications and Media Authority (ACMA) who will then investigate the complaint and take such action as it thinks fit. If you would like to know more about the ACMA's role in regulating Australian internet content, you can visit its website at http://www.acma.gov.au .

3.0 Planning information, maps and spatial datasets

Until such time as content on the NSW Planning Portal is certified, the documents and information available on the NSW Planning Portal should be treated as being for reference only and you should exercise your own skill and care with respect to the use of the material.

Spatial datasets

The map viewer on the NSW Planning Portal provides access to spatial datasets for certain planning maps incorporated by reference in environmental planning instruments made under the EP&A Act. PDF versions of the official maps adopted when the instruments are made are available from a map link index from the relevant environmental planning instrument on the NSW legislation website.

The spatial datasets on the NSW Planning Portal are updated as new PDF maps are published. You should be aware that there may be delays between when the official PDF maps are published on the NSW legislation website and when the spatial datasets are updated on the NSW Planning Portal.

The Department of Planning and Environment tries to update the spatial datasets within 2 weeks of any changes to the official PDF maps.

The NSW Planning Portal only shows the current In Force spatial datasets. Historical versions of the maps are available from a map link index from the relevant environmental planning instrument on the NSW legislation website.

The spatial datasets for certain State environmental planning policies has been derived from the wording of the text of the instrument.

Copies of development control plans and contributions plans

The NSW Planning Portal provides public access to copies of development control plans and contributions plans. Councils are required to provide copies of development control plans to the Secretary within 28 days of making the plan. Councils are also required to provide the Minister with a copy of a contributions plan, as soon as practicable after it is approved by the council.

The Department tries to update the development control plans and the contributions plans within 2 weeks of receiving copies of the plans from councils.

4.0 Privacy statement

Personal information

The NSW planning portal is provided and maintained by the Department of Planning and Environment. The Department is subject to the requirements of the Privacy and Personal Information Protection Act 1998 (the PPIP Act). Under that Act You have a right to access and change personal information that we hold. For further information please see the Department's privacy statement.

Site Visit Data

To help the Department improve its website and provide better services to its users, the Department makes a record of your visit and logs the following information:

  • the IP (Internet Protocol) address of the machine which has accessed it;
  • Your top-level domain name (for example .com, .gov, .au, .uk etc.);
  • the date and time of your visit to the site;
  • the pages visited; and
  • cookies are used on the NSW Planning Portal to collect and store information.

Exceptions to the Rule

The Department will not collect, use and disclose personal information other than stated as above except for the purpose of investigating:

  • unauthorised attempts to access files that are not published on the NSW Planning Portal;
  • unauthorised tampering or interference with files published on the NSW Planning Portal;
  • unauthorised attempts to index the contents of the NSW Planning Portal by other sites;
  • attempts to intercept messages or any data of other users of the NSW Planning Portal;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed;
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the NSW planning portal by other users; and
  • any other circumstances permitted under the PPIP Act.

Consistent with the NSW Government's Open Data Policy the Department of Planning and Environment encourages the availability, dissemination and exchange of public information. Unless otherwise stated, material on the NSW planning portal where copyright vests in the Crown in right of the State of NSW is licensed under a Creative Commons Attribution 3.0 Australia License.

Attribution should be: 'NSW Crown Copyright – Department of Planning and Environment'

The licence does not apply to:

  • Any material authored by third parties and published on the on the NSW planning portal.
  • Any material hosted on a different site.
  • The State arms or any emblem, symbol or trademark used by any agency of the State of NSW (except where such material is reproduced as an incidental part of using material under the general licence and otherwise in compliance with these terms and conditions of use).

To obtain permission to use copyright material other than as permitted by the Creative Commons Attribution Licence please contact:

Director, Community & Stakeholder Engagement Branch
Department of Planning and Environment
GPO Box 39 Sydney New South Wales 2001

Fax: (02) 9228 6555

Email: information@planning.nsw.gov.au

You may publish the material to another website, however if you publish an entire document or publication, we prefer you to make a direct link to the NSW planning portal to ensure that the latest version is always displayed.

6.0 Feedback

Help make the NSW Planning Portal even better by letting the Department know of any quality and usability issues you encounter by clicking the 'Feedback' button and sending through a response.

We may also request additional feedback from You through email, web questionnaires or other feedback mechanisms. By agreeing to these terms and conditions of use, You agree that We may contact You from time to time about the services provided through the portal.