Customer first program

Enhance the NSW Planning Portal experience through user-led design, technical improvements and continuous operational refinement.

Initiative Outline

Status In progress
Timeline Q3 2024 – Q2 2025
Type of change Governance
Impacted stakeholder  Agency, Applicants, Council, Industry                                                                                

 

Scope

This has involved: 

  • Holding 6 council co-design workshops, where 232 attendees represented 92 councils, to identify pain points and prioritise backlog items
  • Realigning the NSW Planning Portal to create a more intuitive, user-centric experience.
  • Co-designing the Portal with users.

 

Last updated: 01/10/2025