NSW Planning Portal roadmap
The two-year feature and technology roadmap and release schedule for the NSW Planning Portal.
Our vision
Enabling faster housing delivery through integrated platforms that connect policy, process and people. Putting more keys in more doors, faster.
NSW Planning Portal 2-year feature and technology roadmap
The projects listed below will establish the foundation for an uplift in capabilities for the NSW Planning Portal and improve processes. These are scheduled to be completed before the end of 2027.
View a summary of the initiatives
Initiative year: 2025
| Initiative | Status |
|---|---|
|
Establish a strategic framework to improve data governance and transparency, enable AI-driven insights, and align with NSW Government data strategies. |
In progress |
|
NSW Planning Portal operating and process model (embed) Strengthen Portal delivery by expanding existing frameworks, clarifying stakeholder roles, stabilising the workforce and managing service costs. |
In progress |
|
Define how AI can support planning goals, like efficiency, transparency and insights, through data assessment and strong governance. |
In progress |
|
NSW Planning Portal Pega Platform Upgrade The NSW Planning Portal Pega upgrade will provide a stable and sustainable base for all other works. |
Completed |
|
Enhance the NSW Planning Portal experience through user-led design, technical improvements and continuous operational refinement. |
In progress |
Initiative year: 2026
| Initiative | Status |
|---|---|
|
Enable interested party application access Let people like property owners securely view and manage applications submitted by others, so they can track progress and get updates. |
Scheduled |
|
Make using maps easier for applicants and improve how spatial data is handled. |
Scheduled |
|
Standardise data model, entities and APIs Create a common set of data and APIs that work for all councils and departments, making it easier for tech systems to connect and work together. |
Scheduled |
|
Review and uplift customer support technology Improve customer support tools to make them easier to use and more efficient. |
Scheduled |
|
Extend the AI-powered front end for applicants, Councils and industry Use AI to guide users through the NSW Planning Portal, helping them understand the process and submit complete applications. |
In progress |
|
Platform-wide security modernisation Make sure user data and applications are safe and secure while keeping access smooth and uninterrupted. |
Scheduled |
|
Digital document and certificate assurance Protect important planning documents and certificates to ensure they are secure, trustworthy, and easy to track. |
Scheduled |
|
Website and content channel strategy Provide clear and consistent information across websites and new platforms like ChatGPT to help users find what they need. |
Scheduled |
|
Apply legislative and policy changes to the NSW Planning Portal Quickly update the NSW Planning Portal to reflect new laws and policies. |
In progress |
Initiative year: 2027
| Initiative | Status |
|---|---|
|
Modernise technology applications Update old technology to support new ideas, lower costs, and better meet customer and Department needs. |
Scheduled |
|
Use smart AI tools to help summarise applications and make it easier for assessors to review them, focusing on the more complex parts. |
Scheduled |
|
Create a simple and consistent way for applicants to make payments, reducing confusion and duplication. |
Scheduled |
|
Enable notifications through the Service NSW mobile app Send real-time updates about applications through the Service NSW app to keep users informed and reduce frustration. |
Scheduled |
|
Self-service analytics for Councils and certifiers Give users tools to create and view reports using data from the NSW Planning Portal to gain useful insights. |
Scheduled |
|
Major Projects and NSW Planning Portal consolidation Combine the Major Projects and NSW Planning Portals into one system to simplify data management. |
Scheduled |