Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
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2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to complete the post occupation certificate declaration
How to complete the post occupation certificate declaration
Step-by-step guide to assist practitioners to confirm within 90 days of the final occupation certificate being issued, that all the relevant regulated designs and declarations have been provided.
Step-by-step guide to assist practitioners to confirm within 90 days of the final occupation certificate being issued, that all the relevant regulated designs and declarations have been provided.
How to validate the Intent to seek Occupation certificate
How to declare as-builts (final set)
How to declare as-builts (final set)
Step-by-step guide to assist practitioners to complete a building compliance declaration prior to the application of an occupation certificate.
Step-by-step guide to assist practitioners to complete a building compliance declaration prior to the application of an occupation certificate.
How to submit a strata building bond application
How to submit a strata building bond application
Step-by-step guide to assist developers to create and submit a Strata Building Bond application via the related Intention to seek occupation certificate case.
Step-by-step guide to assist developers to create and submit a Strata Building Bond application via the related Intention to seek occupation certificate case.
How to submit the expected completion amendment notice
How to submit the expected completion amendment notice
Step-by-step guide to assist developers to create and submit the 'expected completion amendment notice (ECN)' via the building work case.
Step-by-step guide to assist developers to create and submit the 'expected completion amendment notice (ECN)' via the building work case.
How to submit Intent to Seek Occupation certificate
How to submit Intent to Seek Occupation certificate
Step-by-step guide to assist developers to create and submit an 'Intent to seek occupation certificate (ITSOC)' via the building work case.
Step-by-step guide to assist developers to create and submit an 'Intent to seek occupation certificate (ITSOC)' via the building work case.
Practitioner - How to upload and lodge regulated designs
Developer - How to upload regulated designs and declarations
How to create a building work case
How to create a building work case
Step-by-step guide to assist developers to create a building work case, to indicate when development work has commenced and who the practitioners are.
Step-by-step guide to assist developers to create a building work case, to indicate when development work has commenced and who the practitioners are.
How to navigate the My Development sites page
How to navigate the My Development sites page
Step-by-step guide to assist developers to navigate the My Development sites functionality. The 'My Development' sites can be accessed by the developer for projects related to building work for Classes 2,3 and 9c.
Step-by-step guide to assist developers to navigate the My Development sites functionality. Note: The ‘My Development’ page is created for the person managing the project in the NSW Planning Portal (the portal). This will be the person holding the developer account for projects related to building work for Classes 2, 3 and 9c.