Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to notify an applicant of critical stage inspections via the NSW Planning Portal
How to notify an applicant of critical stage inspections via the NSW Planning Portal
How to record a critical stage inspection on the NSW Planning Portal
How to record a Written Direction Notice on the NSW Planning Portal
I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation (STRA) property listing. How do I do this?
I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation (STRA) property listing. How do I do this?
If you would like to stop taking bookings for a property listed on the Short-Term Rental Accommodation (STRA) register, you will need to de-register your property. Note: A new property registration must be completed before the property can be used for short-term rental accommodation again.
Please view the step-by-step guide, How to de-register a Short-Term Rental Accommodation (STRA) property for more detailed instructions.
How do I view the status of an application?
How do I view the status of an application?
To view the status of your application:
- Log into the NSW Planning Portal.
- Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
- View the status of the application in the column on the dashboard titled ‘status’.
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool.
How do I complete a Section 4.55 development application?
How do I complete a Section 4.55 development application?
To complete a Section 4.55 modification development application:
- Log into the NSW Planning Portal.
- Create a new application by selecting ‘Development Application (New DA, Mod, Review)’ from the list of options and selecting ‘Create new’.
- Complete the application form, selecting ‘Modification application’ as the application type.
Please view the step-by-step guide, How to submit a development application for more detailed instructions.
How do I appoint a principal certifier?
How do I appoint a principal certifier?
A principal certifier must be appointed before building or subdivision works commence, when that work requires a construction certificate or a complying development certificate. The principal certifier will oversee the development’s construction phase and will complete the mandatory inspections to make sure that building standards are met. Once the building or subdivision work is complete, the principal certifier must complete the final inspections and will issue the final occupation certificate if all requirements have been satisfied.
Please view the step-by-step guide, How to appoint a Principal Certifier for more information.