Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?
I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?
Please discuss this with the relevant industry association. We cannot advise whether the training course can be counted toward continuing professional development programs.
The Department does not provide a Certificate of Attendance to those that attend a NSW Planning Portal training session. However, we can confirm your attendance to support a continuing professional development claim.
To request this, please send an email to [email protected] with the title ‘Request for CPD confirmation’. Please include the name and date of the training you attended, along with your name. Note: This needs to match the name you registered under. We will review the training records, and where relevant confirmation your attendance.
My application has a status of 'Cancelled’. Can I re-open it?
My application has a status of 'Cancelled’. Can I re-open it?
You cannot re-open a cancelled application.
You can copy the information within the cancelled application by:
- Access the relevant ‘Cancelled’ application from the ‘Completed work’ tab on your dashboard.
- Open the application
- Select the ‘Copy to new application’ button at the top of the screen.
This will start a new application. The previously provided information will be pre-populated. You can amend or add to the information as required.
Why has my application been cancelled?
Why has my application been cancelled?
Applications with a status of "In progress" are automatically cancelled after 28 days of inactivity.
Prior to the application being cancelled, you will receive a system-generated notification after 21 days of inactivity.
If you would like to keep the application active, please open the application and either add/edit information or review and submit the application for assessment.
Alternatively, if you no longer require the application, you can allow the application to expire or log into the NSW Planning Portal to cancel the application via the ‘Actions’ button. Please view the How to cancel an ‘In progress’ application step-by-step guide for assistance.