Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
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Step-by-step guide
How to review and lodge or return a development application lodged after 1 July 2026
This step-by-step guide outlines the steps a council user follows to review and lodge or return a development application after 1 July 2026.
Step-by-step guide
How to submit a development application to a consent authority
This step-by-step guide outlines the steps to create a development application on the NSW Planning Portal, and submit it to a consent authority for assessment.
Step-by-step guide
How to review and respond to an activation precinct certificate referral
This step-by-step guide outlines the process for reviewing and responding to activation precinct certificate referral requests in the NSW Planning Portal.
Step-by-step guide
How to register a non-portal consent or certificate
A step-by-step guide that outlines the process for registering a non-Portal consent or certificate. This will generate a NSW Planning Portal reference number for use when applying for post-consent certificates.
Step-by-step guide
How to create a concurrence and referral during the review and assessment of a development application
Step-by-step guide to assist councils with creating a concurrence and referral during the review and assessment of a development application
Step-by-step guide
How to exhibit a development application
A step-by-step guide to assist council to create or edit the exhibition of a development or modification application on the NSW Planning Portal.
Training sessions
How to request additional information
This is a training course for council and certifier users to request additional information from an applicant to support the review and assessment of a DA, CDC or post-consent certificate.
Step-by-step guide
How to complete the preliminary assessment stage within the Online DA service
A step-by-step guide to assist council users to complete the preliminary assessment stage within the Online DA service in the NSW Planning Portal.
Step-by-step guide
How to edit a concurrence and referral request
Step-by-step guide to assist councils with editing a concurrence and referral case. This includes adding or removing clauses for consideration or adding another Agency.
Step-by-step guide
How to upload agency communication to a concurrence and referral request
Step-by-step guide to assist councils with uploading agency communication to a concurrence and referral case.