Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
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How to create a building work case
How to create a building work case
Step-by-step guide to assist developers to create a building work case, to indicate when development work has commenced and who the practitioners are.
Step-by-step guide to assist developers to create a building work case, to indicate when development work has commenced and who the practitioners are.
How to navigate the My Development sites page
How to navigate the My Development sites page
Step-by-step guide to assist developers to navigate the My Development sites functionality. The 'My Development' sites can be accessed by the developer for projects related to building work for Classes 2,3 and 9c.
Step-by-step guide to assist developers to navigate the My Development sites functionality. Note: The ‘My Development’ page is created for the person managing the project in the NSW Planning Portal (the portal). This will be the person holding the developer account for projects related to building work for Classes 2, 3 and 9c.
How to create an applicant account on the NSW Planning Portal
How to create a developer account on the NSW Planning Portal
How to create a practitioner account on the NSW Planning Portal
How to copy application details to a new application on the NSW Planning Portal
What questions are being removed from the development application form on 30 May 2025?
What questions are being removed from the development application form on 30 May 2025?
Following consultation with stakeholders, 6 non-mandatory questions from the development application form (or 39 possible inputs from each of the 3 application types) will be removed on 30 May 2025.
Please view the Table of changes for more information.
I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?
I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?
Please discuss this with the relevant industry association. We cannot advise whether the training course can be counted toward continuing professional development programs.
The Department does not provide a Certificate of Attendance to those that attend a NSW Planning Portal training session. However, we can confirm your attendance to support a continuing professional development claim.
To request this, please send an email to [email protected] with the title ‘Request for CPD confirmation’. Please include the name and date of the training you attended, along with your name. Note: This needs to match the name you registered under. We will review the training records, and where relevant confirmation your attendance.
My application has a status of 'Cancelled’. Can I re-open it?
My application has a status of 'Cancelled’. Can I re-open it?
You cannot re-open a cancelled application.
You can copy the information within the cancelled application by:
- Access the relevant ‘Cancelled’ application from the ‘Completed work’ tab on your dashboard.
- Open the application
- Select the ‘Copy to new application’ button at the top of the screen.
This will start a new application. The previously provided information will be pre-populated. You can amend or add to the information as required.
Why has my application been cancelled?
Why has my application been cancelled?
Applications with a status of "In progress" are automatically cancelled after 28 days of inactivity.
Prior to the application being cancelled, you will receive a system-generated notification after 21 days of inactivity.
If you would like to keep the application active, please open the application and either add/edit information or review and submit the application for assessment.
Alternatively, if you no longer require the application, you can allow the application to expire or log into the NSW Planning Portal to cancel the application via the ‘Actions’ button. Please view the How to cancel an ‘In progress’ application step-by-step guide for assistance.