Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to submit an application relating to SEPP housing for seniors of people with a disability
How to submit an application relating to SEPP educational and child care facilities
How to submit an application relating to SEPP Affordable Rental Housing
How to submit an application for approval under Section 68 of the Local Government Act
How do I provide feedback on the NSW Planning Portal?
How do I provide feedback on the NSW Planning Portal?
To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage, www.planningportal.nsw.gov.au . If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
How to submit an application under section 144 of the Roads Act
I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?
I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?
To transfer a STRA registration, the previous owner will need to de-register the current registration, allowing you to create a new property ID.
Note: If there are future bookings linked to the property ID, these will need to be cancelled prior to the previous owner de-registering the property.
For more information, on either the de-registration or registration of a STRA property, please view the Quick Reference Guides on the NSW Planning Portal.
How to submit an application under section 138 of the Roads Act
How to submit an application under section 125 of the Roads Act
I cannot upload or publish a document on a planning proposal. Why is this occurring?
I cannot upload or publish a document on a planning proposal. Why is this occurring?
If you are a DPIE user and are unable to upload or publish a document on a planning proposal, the case may be assigned to council.
We recommend that you contact the council, who can upload or publish the document on your behalf.