Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
To find information to assist with your query, either:
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Step-by-step guide
How to edit a complying development, construction or occupation certificate
Step-by-step guide to assist certifiers and council when editing complying development, construction and occupation certificates within the NSW Planning Portal.
Step-by-step guide
How to assess and determine a complying development certificate (CDC)
Step-by-step guide to assist councils and certifiers to record and document the assessment and outcome of a complying development certificate (CDC) application on the NSW Planning Portal.
Step-by-step guide
How to record a written direction notice on the NSW Planning Portal
Step-by-step guide to assist councils and private certifiers to record a written direction notice (WDN) on the NSW Planning Portal.
Step-by-step guide
How to record a critical stage inspection on the NSW Planning Portal
Step-by-step guide to assist councils and private certifiers to record the critical stage inspections (CSI) related to an application on the NSW Planning Portal.
Video
How to search for an application on the NSW Planning Portal
This video outlines the step-by-step process for searching for an application on the NSW Planning Portal.
Video
How to manage documents on the NSW Planning Portal
This video outlines the step-by-step process for managing documents on the NSW Planning Portal.
Video
How to request additional information via the NSW Planning Portal
This video outlines the step-by-step process for requesting additional information to support the assessment of an application on the NSW Planning Portal.
Video
How to provide additional information on the NSW Planning Portal
This video outlines the step-by-step process for providing additional information on the NSW Planning Portal.
Step-by-step guide
How to manage a Short-Term Rental Accommodation (STRA) property
Step-by-step guide to assist hosts and registrants to manage their Short-Term Rental Accommodation (STRA) property via the NSW Planning Portal.
Step-by-step guide
How to pay for multiple BASIX certificates in one transaction
Step-by-step guide to assist NSW Planning Portal users to make multiple BASIX payments in one transaction.