Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to review and accept, decline or return a post-consent certificate application.
How to review and accept, decline or return a complying development certificate application.
How to manage consent authority required documents
How to manage documents in the NSW Planning Portal
How to manage your organisation administration account
How to manage your organisation administration account
A staff member has left the organisation. Why can’t I de-activate their user account?
A staff member has left the organisation. Why can’t I de-activate their user account?
Before you can de-activate a user account, you will need to re-assign any applications currently assigned to that user.
Once this has been completed, an organisation administrator can de-activate the account.
For step-by-step instructions, please view How to manage your organisation administration account.
I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don’t have one. What should I do?
I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don’t have one. What should I do?
Changes to the short-term rental accommodation policy in October 2024 requires a unit number to be provided when registering or renewing a registration for a ‘multi-dwelling’ property.
When you created your original property listing, the residential accommodation type selected was ‘multi-dwelling’. This means you are required to input a unit number.
If the incorrect accommodation type was selected, please contact the customer support team via the online form for assistance.
How to submit Intention to Commence work
