Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
To find information to assist with your query, either:
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
Step-by-step guide
Short-term rental accommodation (STRA) property council report
Step-by-step guide to assist councils to view the list of short-term rental accommodation (STRA) properties within their local government area.
Step-by-step guide
Short-term rental accommodation (STRA) booking support report
Step-by-step guide to assist councils to view booking information for short-term rental accommodation (STRA) properties.
Step-by-step guide
How to locate BASIX certificates and completion receipts
Step-by-step guide to assist councils and private certifiers to locate BASIX certificates and completion receipts in the NSW Planning Portal.
Step-by-step guide
How to edit a complying development, construction or occupation certificate
Step-by-step guide to assist certifiers and council when editing complying development, construction and occupation certificates within the NSW Planning Portal.
Step-by-step guide
How to assess and determine a complying development certificate (CDC)
Step-by-step guide to assist councils and certifiers to record and document the assessment and outcome of a complying development certificate (CDC) application on the NSW Planning Portal.
Step-by-step guide
How to record a written direction notice on the NSW Planning Portal
Step-by-step guide to assist councils and private certifiers to record a written direction notice (WDN) on the NSW Planning Portal.
Step-by-step guide
How to record a critical stage inspection on the NSW Planning Portal
Step-by-step guide to assist councils and private certifiers to record the critical stage inspections (CSI) related to an application on the NSW Planning Portal.
Video
How to search for an application on the NSW Planning Portal
This video outlines the step-by-step process for searching for an application on the NSW Planning Portal.
Video
How to manage documents on the NSW Planning Portal
This video outlines the step-by-step process for managing documents on the NSW Planning Portal.
Video
How to request additional information via the NSW Planning Portal
This video outlines the step-by-step process for requesting additional information to support the assessment of an application on the NSW Planning Portal.