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Address

Our street address is: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150.

Our postal address is: Department of Planning, Housing and Infrastructure Locked Bag 5022, Parramatta NSW 2124.

Contact us by phone

For enquiries and general feedback that relate to the Department of Planning, Housing and Infrastructure contact the Planning Customer Support Team on 1300 420 596 option 2 or email your enquiry to [email protected]

For enquiries related to BASIX, phone 1300 650 908 or email [email protected] and include ‘BASIX’ in the subject line.

For enquiries about the NSW Planning Portal not related to BASIX, please contact us on 1300 305 695. For all other enquiries see the webform instructions below.

Contact us online

Use the online form below for general enquiries that relate to the Department of Planning, Housing and Infrastructure. If the enquiry is about BASIX, email [email protected] and include ‘BASIX’ in the subject line.

Fields marked with an asterisk (*) are mandatory.

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Media enquiries 

All media queries should be directed to the department’s media unit.  Email [email protected]

How to make a Major Projects submission

All submissions in response to State significant projects or other development applications that the department is exhibiting, must be made online through the project's exhibition page on the NSW Planning Portal.

If you need help making a submission, visit help and resources (https://www.planningportal.nsw.gov.au/major-projects/help) or call Service NSW on 1300 305 695. 

Please do not use the form on this page to make a submission.

Major Projects Development Complaints 

To lodge a complaint regarding a State Significant Development or State Significant Infrastructure, please submit an email to [email protected] with as much information regarding your complaint as possible. 

Information could include:

  • your name
  • your best contact number/email (for follow up and additional information gathering)
  • the project name (or location, if the project name is not known)
  • the project consent/approval number (if known)
  • details regarding the complaint itself
  • whether the complaint has been made directly to the project
  • whether the complaint has been reported to any other government agency
  • whether you would like to be contacted regarding additional information or feedback

 A member of the Compliance Team will review the information provided and contact you (if requested) to provide feedback or gather additional information regarding your complaint.

 

Last updated: 18/06/2024