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Help, Support and Training

Training courses and guides, assistance, contact and frequently asked questions.

The ePlanning team is committed to supporting users of the NSW Planning Portal. We’ve provided a number of options for you to find more information and to contact us.

Applicant Resources

How-to or quick reference guides and other resources designed to assist applicants and STRA registrants using the NSW Planning Portal.

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Agency Resources

Quick reference guides and resources for each of the services used by statutory agencies.

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Council Resources

Quick reference guides and resources for each of the services designed to assist council staff.

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Certifier Resources

Quick reference guides and resources for each of the services designed to assist independent and council certifiers.

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Major Projects

View comprehensive guides on how to use the website and your account.

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Developer and Practitioner Resources

How-to or quick reference guides and other resources designed to assist developers and practitioners using the NSW Planning Portal.

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TAFE NSW Training Module

People in the construction and building industry looking to learn more about the NSW Planning Portal and ePlanning Digital Services can enrol in the relevant TAFE NSW training course.

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Contact our team

Contact our support team via phone or email.

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FAQs

You can find all frequently asked questions for the NSW Planning Portal here.

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I have a DA,CC or CDC approval

If your project has a Development Approval, Construction Certificate or Complying Development Certificate, then follow these steps.

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My building does not require building approval

If your project is not subject to building approval, for example some remedial work, or your development is a Crown Development or work under a Development Control Order, please follow these steps.

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Project Remediate

Find information about how to lodge an application

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