Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to request operational consent for a deferred commencement development application
How to submit a development application
How to submit a formal CPCP application to the department
How can I get a refund for a BASIX certificate?
How can I get a refund for a BASIX certificate?
Whilst the Department may, under some circumstances refund the fee paid on a BASIX certificate, the Department is not required to provide a refund. A BASIX certificate is a legal document, the issue of which is the delivery of the service for which the fee is payable. A user is not entitled to receive a refund on the basis that they have simply changed their mind.
If you wish to apply for a refund, please email your details and reason for the request to [email protected] and the appropriate refund information will be sent to you.
Please note that any refunds, if provided, may be subject to an administration charge.
How to submit a draft CPCP application to the department for initital advice
Is there a fee to revise an issued certificate?
How do I pay for a BASIX certificate?
How do I pay for a BASIX certificate?
The fees related to BASIX certificates must be paid within the NSW Planning Portal via a secure payment gateway. The BASIX certificate will be unable to be generated until this payment has been made.
You can pay by credit card (Mastercard or VISA), BPay, PayPal or bank transfer. You cannot pay via cheque or cash.
Merchant fee varies with the selected payment option and will be added to the actual fee payable.
How to submit an application for a construction certificate
What is the fee for a BASIX certificate?
What is the fee for a BASIX certificate?
The maximum fee payable for a BASIX certificate depends on the type of development, as outlined below:
• Single dwelling: $50
• Multi-dwelling: $80 for the first two dwellings + $35 for each additional dwelling
• Residential flat building: variable - depends on number of units
• Alteration and additions: $25 for each dwelling.
There is also a $5 NSW Planning Portal fee for each BASIX certificate.
To estimate the fee payable, you can download the fee calculator.
Merchant fee from the payment option selected will be added to the actual fee payable.