Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
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How to submit an application for approval under Section 68 of the Local Government Act
How do I provide feedback on the NSW Planning Portal?
How do I provide feedback on the NSW Planning Portal?
To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage, www.planningportal.nsw.gov.au . If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
How to submit an application under section 144 of the Roads Act
I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?
I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?
To transfer a STRA registration, the previous owner will need to de-register the current registration, allowing you to create a new property ID.
Note: If there are future bookings linked to the property ID, these will need to be cancelled prior to the previous owner de-registering the property.
For more information, on either the de-registration or registration of a STRA property, please view the Quick Reference Guides on the NSW Planning Portal.
How to submit an application under section 138 of the Roads Act
How to submit an application under section 125 of the Roads Act
I cannot upload or publish a document on a planning proposal. Why is this occurring?
I cannot upload or publish a document on a planning proposal. Why is this occurring?
If you are a DPIE user and are unable to upload or publish a document on a planning proposal, the case may be assigned to council.
We recommend that you contact the council, who can upload or publish the document on your behalf.
How to register a non-portal consent or certificate
An applicant selected that they have a BASIX certificate in their application form, but they do not. The Portal is now requiring that a BASIX Certificate be provided as part of the Construction and Occupation Certificates. What can they do?
An applicant selected that they have a BASIX certificate in their application form, but they do not. The Portal is now requiring that a BASIX Certificate be provided as part of the Construction and Occupation Certificates. What can they do?
There is a system validation where a BASIX Certificate will need to be uploaded if the applicant answers Yes to the question “Do you have a BASIX Certificate?”. The selection of “yes” on the development application form will also identify a BASIX Certificate as a mandatory required for the related Construction and Occupation Certificate applications as they are linked applications.
When reviewing a submitted development application or complying development application, please ensure that the content within the application is correct prior to lodgement. You will be unable to amend this information on the Construction or Occupation Certificate applications without contacting customer support.
When issuing a BASIX completion receipt, I input the BASIX certificate reference number and the service advised that the postcode of the development does not match. What do I do?
When issuing a BASIX completion receipt, I input the BASIX certificate reference number and the service advised that the postcode of the development does not match. What do I do?
When issuing a BASIX completion receipt, the postcode for the development address needs to be the same in the BASIX certificate and the Occupation Certificate application.
If the postcode for the development address is different, the BASIX certificate will need to be revised to display the address used on the Occupation Certificate application.