Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
Will the new day booking cap be updated in the STRA service?
Will the new day booking cap be updated in the STRA service?
Changes to the STRA service to align with the Bryon Bay local government area day booking cap policy will be made in the NSW Planning Portal on 18 October 2024.
If your property listing is renewed between 23 September 2024 and 18 October 2024, the customer support team will manually change the day cap after this date.
I live in Byron Bay local government area and my STRA property listing is due for renewal after 23 September 2024. If I renew the property early, will the 180-day booking cap still apply?
I live in Byron Bay local government area and my STRA property listing is due for renewal after 23 September 2024. If I renew the property early, will the 180-day booking cap still apply?
If your STRA property listing is due after the 23 September 2024 but you renew it before this date, the renewal will take effect from the date that the current registration expires. This means that the day booking cap that applies to your property after 23 September 2024, will be applicable from your renewal date.
How to submit an activation precinct certificate application
How to use the application tracker
I completed my BASIX certificate before 1 October 2023 and when I open it, it is read only. How do I revise a completed BASIX certificate?
I completed my BASIX certificate before 1 October 2023 and when I open it, it is read only. How do I revise a completed BASIX certificate?
All BASIX certificates (projects) completed before 1 October 2023 are located in your BASIX historical work folder. When you open a BASIX certificate from this location it will be in read only mode.
To revise a BASIX certificate completed before 1 October 2023:
- Log into the NSW Planning Portal.
- Select the BASIX historical work folder from the left-hand side menu, activated by selecting the three horizontal lines.
- The applications (projects) will be displayed on a dashboard. Select the relevant project and note the BASIX application reference number (which you should use instead of the project name).
- Select the “Revision” button on the application banner.
- A new reference number and application will be generated. The application will then be visible in your Active work tab. Complete the required information and calculate your scores.
For further instructions, please refer to the Revise a BASIX certificate Quick Reference Guide.
What applications (projects) were migrated from the BASIX service to the NSW Planning Portal, and where can I view them?
What applications (projects) were migrated from the BASIX service to the NSW Planning Portal, and where can I view them?
When the BASIX service was transferred to the NSW Planning Portal, some “in progress” and completed projects were also migrated across.
You can access your “in progress” projects last accessed on or after 1 January 2021 from the Active work tab on the NSW Planning Portal. Note: Any projects last accessed before 1 January 2021 were not migrated to the NSW Planning Portal and are unable to be accessed. Please start a new BASIX application for your proposed development.
All completed BASIX certificates (projects), including those you have archived, are located in your BASIX historical work folder, accessed via the top left-hand navigation menu.