Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to register a certificate with council
How to approve a Section 68 of the Local Government Act application
How to create and submit a complying development certificate application
How to return a complying development or post consent certificate application
Why did I receive an email telling me my ‘In progress’ application would be cancelled in 7 days?
Why did I receive an email telling me my ‘In progress’ application would be cancelled in 7 days?
Applications with a status of "In progress" are cancelled after 28 days of inactivity. A reminder notification is sent after 21 days of inactivity. If you would like to retain your application, please edit or submit the application to keep it active.
Alternatively, you can let the application expire. When you are ready to proceed, you can open the cancelled application within the Completed Work tab of your dashboard and select the ‘Copy to new application’ button in the top right of the application screen. This will copy the information you had previously entered into a new application with a new application number.
How to review, assess and determine a construction certificate application
How to review, assess and determine a complying development certificate application
Do you need a BASIX Certificate for a manufactured home?
Do you need a BASIX Certificate for a manufactured home?
No. A BASIX certificate is not required for a manufactured home.
When you select “Manufactured Home” as the development type for a Complying Development Certificate or development application, it will not trigger a requirement for a BASIX certificate.
For more information about a BASIX certificate not being required for a manufactured home, please refer to Planning Circular PS21-016.
Do I need a BASIX certificate when I have access to my own water supply, electricity or gas?
Do I need a BASIX certificate when I have access to my own water supply, electricity or gas?
The BASIX standards still apply if you have access to your own off-grid water, electricity or gas supply.
If the proposed building does not have mains water supply, it is expected to have sufficient alternative water sources (such as rainwater tanks) connected to satisfy demand. BASIX assesses if these water sources will satisfy the demand without needing excessive top-up of water from off-site. Depending on the location of the building, the BASIX score in the water section needs to achieve a required standard (e.g. 40 in coastal NSW).
If the proposed building is not connected to the electricity grid, other alternative energy sources (such as bottled gas) are required to satisfy domestic demand.
What is the difference between the thermal performance method options?
What is the difference between the thermal performance method options?
You can assess the thermal performance of the development using the following methods:
- simulation
- passive house standard
- Do-It-Yourself (DIY).
For further information, see https://www.planningportal.nsw.gov.au/basix-thermal-comfort-section.