Support Hub

How do I enter a BASIX project address?

The BASIX service now has address verification for the project. To enter a project address:

1. Enter the site address or the lot number/section number/plan number. As you type, the system will auto-suggest an address or lot/section/plan number based on the information entered. 
2. Select the correct address or lot/section/plan number from the list.

Note: For unregistered addresses, there is no auto-populate feature.  Select the “address did not display?” tick-box and enter the address, the lot/section/plan number and the local government area name manually.

3. Click the tick-boxes to indicate the primary address for this application, the lot/section/plan number, and if there is proposed work to be carried out on the land adjacent to the selected lot(s).

You can delete the address by clicking on the ‘bin’ icon.  

Note: You must select both boxes or you will be unable to calculate BASIX scores or create a BASIX certificate.

How do I edit an “in progress” BASIX application (project)?

To edit an ‘in progress’ BASIX application, you must be the applicant (owner of the project): 

1. Log into the NSW Planning Portal. 
2. Select the relevant BASIX application reference number from the Active Work tab on your dashboard.
3. The application will open in edit mode. Navigate to the relevant section of the application and amend the information as needed.

Note: If you are not the applicant, the current owner and yourself will need to complete and submit the Authorisation to transfer BASIX project files form.

How do I generate a BASIX report?

A report, unlike a BASIX certificate, can be generated at any stage whilst answering questions within the BASIX tool. There is no certificate fee payable to generate a report.

To generate a report within the BASIX Tool:

1. Log into the NSW Planning Portal. Note: You will require a NSW Planning Portal account. For step-by-step instructions on how to create an account, please refer to the How to register for the NSW Planning Portal quick reference guide. 
2. Select “BASIX certificate” from the new application drop-down list on your dashboard, alternatively select BASIX from the “New” menu at the top left-hand corner of the screen.
3. Input all of the required information to complete the application and calculate your scores.
4. Proceed through the application to the summary screen.
5. Once in the summary screen, select the Generate BASIX Report button to obtain the report.

How do I create a BASIX certificate?

To generate a BASIX certificate, you need to complete an online sustainability assessment using the BASIX assessment tool. The tool checks elements of a proposed design against sustainability targets for energy, thermal performance and water efficiency. Once the assessment is complete and you have paid the relevant fee, a BASIX certificate will be issued.

To generate a BASIX certificate:

1. Log into the NSW Planning Portal. Note: You will require a NSW Planning Portal account. For step-by-step instructions on how to create an account, please refer to the How to register for the NSW Planning Portal quick reference guide.
2. Select “BASIX certificate” from the new application drop-down list on your dashboard, alternatively select BASIX from the “New” menu at the top left-hand corner of the screen.
3. Input the required information and calculate your scores.
4. Pay the required BASIX certificate fee.
5. Generate the BASIX certificate.

For further instructions, please refer to the relevant Quick Reference Guide on how to create a BASIX certificate.

What is the difference between a BASIX report and a BASIX certificate?

The BASIX report contains similar information to the BASIX certificate. However, the BASIX certificate is the legal document.

There is no fee payable to obtain a BASIX report, it is for information purposes only. It is a useful document to show to your builder, client, or architect to see whether intended commitments are suitable before generating a BASIX certificate.

Are the development types standard across NSW or tailored to individual council areas?

The development types are standard across all NSW Local Government Areas. This reflects the requirements of the Standard Instrument Local Environmental Plan and other relevant legislation.

Can I submit an application to any NSW council through the NSW Planning Portal, for any service?

It is mandatory to submit most planning applications (including development applications, complying development certificate and post-consent certificate applications) via the NSW Planning Portal (the Portal).

For other services submitting applications via the Portal is optional, dependent on the service the local council provides. At the bottom of each service page you can find information about which councils are using the services via the Portal, but the best advice is to contact your local council directly.

Note: When you enter the site address in the application form, you will be unable to continue if the service is unavailable for the related local government area.

Do councils or certifiers need to amend or update any information within the “Manage organisation” functionality to be able to issue a BASIX completion receipt?

No. The BASIX service will not be an option within the service listing in the “Manage organisation” functionality, subsequently staff do not need to be assigned to the BASIX service.

Staff will view BASIX certificates and BASIX completion receipts they have issued using the advanced search functionality.

For staff that issue BASIX completion receipts, they will need to be assigned to the Post-Consent Certificate service to complete this function.

How do I reset my NSW Planning Portal account password and are there any important password requirements?

To reset your password:

1. Open the NSW Planning Portal.
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Forgot password' link.
4. Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
5. An email will be sent to your nominated email address with a verification code. Enter the code received in your email into the secondary verification code field.
6. Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

Remember, for all passwords, the following requirements apply:

• it must be at least eight characters long
• it must have a maximum of 16 characters
• it must contain three of the four options below:
  • uppercase letters (A through Z)
  • lowercase letters (a through z)
  • numbers (0 through 9)
  • the following non-alphabetic characters can be used: ~! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; “ ‘ < > ? , . / 
• passwords cannot be your email address.

How do I create a NSW Planning Portal account?

To access the NSW Planning Portal digital services, you will need a NSW Planning Portal account. To create an account:

1. Open the NSW Planning Portal
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Create account' link to start the registration process.
4. Complete the required information.

If you require further assistance, please refer to the How to register for a NSW Planning Portal account quick reference guide for step-by-step instructions.