Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to navigate the NSW Planning Portal
How to navigate the NSW Planning Portal
How to manage staff within your organisation profile
How to register a certificate with council
How to approve a Section 68 of the Local Government Act application
How to create and submit a complying development certificate application
How to return a complying development or post consent certificate application
Why did I receive an email telling me my ‘In progress’ application would be cancelled in 7 days?
Why did I receive an email telling me my ‘In progress’ application would be cancelled in 7 days?
Applications with a status of "In progress" are cancelled after 28 days of inactivity. A reminder notification is sent after 21 days of inactivity. If you would like to retain your application, please edit or submit the application to keep it active.
Alternatively, you can let the application expire. When you are ready to proceed, you can open the cancelled application within the Completed Work tab of your dashboard and select the ‘Copy to new application’ button in the top right of the application screen. This will copy the information you had previously entered into a new application with a new application number.