Support Hub

Are the development types standard across NSW or tailored to individual council areas?

The development types are standard across all NSW Local Government Areas. This reflects the requirements of the Standard Instrument Local Environmental Plan and other relevant legislation.

Can I submit an application to any NSW council through the NSW Planning Portal, for any service?

It is mandatory to submit most planning applications (including development applications, complying development certificate and post-consent certificate applications) via the NSW Planning Portal (the Portal).

For other services submitting applications via the Portal is optional, dependent on the service the local council provides. At the bottom of each service page you can find information about which councils are using the services via the Portal, but the best advice is to contact your local council directly.

Note: When you enter the site address in the application form, you will be unable to continue if the service is unavailable for the related local government area.

Do councils or certifiers need to amend or update any information within the “Manage organisation” functionality to be able to issue a BASIX completion receipt?

No. The BASIX service will not be an option within the service listing in the “Manage organisation” functionality, subsequently staff do not need to be assigned to the BASIX service.

Staff will view BASIX certificates and BASIX completion receipts they have issued using the advanced search functionality.

For staff that issue BASIX completion receipts, they will need to be assigned to the Post-Consent Certificate service to complete this function.

How do I reset my NSW Planning Portal account password and are there any important password requirements?

To reset your password:

1. Open the NSW Planning Portal.
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Forgot password' link.
4. Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
5. An email will be sent to your nominated email address with a verification code. Enter the code received in your email into the secondary verification code field.
6. Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

Remember, for all passwords, the following requirements apply:

• it must be at least eight characters long
• it must have a maximum of 16 characters
• it must contain three of the four options below:
  • uppercase letters (A through Z)
  • lowercase letters (a through z)
  • numbers (0 through 9)
  • the following non-alphabetic characters can be used: ~! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; “ ‘ < > ? , . / 
• passwords cannot be your email address.

How do I create a NSW Planning Portal account?

To access the NSW Planning Portal digital services, you will need a NSW Planning Portal account. To create an account:

1. Open the NSW Planning Portal
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Create account' link to start the registration process.
4. Complete the required information.

If you require further assistance, please refer to the How to register for a NSW Planning Portal account quick reference guide for step-by-step instructions. 

I am unable to log into the NSW Planning Portal. What should I do?

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

1. Open the NSW Planning Portal. If possible, open in Google Chrome.
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Forgot password' link.
4. Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
5. If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
6. Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.