Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
I am unable to log into the NSW Planning Portal. What should I do?
I am unable to log into the NSW Planning Portal. What should I do?
If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
- Open the NSW Planning Portal. If possible, open in Google Chrome.
- Click on 'My Account' in the top right-hand corner of the screen.
- Click the 'Forgot password' link.
- Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
- If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
- Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.