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Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.

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Showing results 171 - 180 of 208 results
Frequently asked questions

I live in Byron Bay local government area. Will the revised day cap apply to my STRA property if my registration is due for renewal before 23 September 2024?

Step-by-step guide

How to use the application tracker

Step-by-step guide on how to use the application tracker on the NSW Planning Portal
Frequently asked questions

I completed my BASIX certificate before 1 October 2023 and when I open it, it is read only. How do I revise a completed BASIX certificate?

Frequently asked questions

What applications (projects) were migrated from the BASIX service to the NSW Planning Portal, and where can I view them?

Step-by-step guide

How to pay application fees via the ServiceNSW payment gateway

Step-by-step guide on how to pay application fees via the ServiceNSW payment gateway
Step-by-step guide

How to cancel an 'In progress' application

Step-by-step guide on how to cancel an in progress application.
Frequently asked questions

I am about to have the final inspection for renovation works. However, we are unable to meet all the commitments within the BASIX certificate. What should I do?

Step-by-step guide

How to provide additional information

Step-by-step guide on how to provide additional information to support your application
Frequently asked questions

How do I revise a BASIX certificate after it has been generated?

Frequently asked questions

I want to change my Principal Certifier. How do I do this?

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