Support hub

How do I locate a BASIX certificate or BASIX completion receipt?

To access a BASIX certificate or completion receipt that you have issued, use the advanced search option within the NSW Planning Portal. You can access this functionality by:

1. Click on the three horizontal stripes in the top left-hand corner of the screen to open the menu.
2. Select “Advanced search” and select BASIX from the dropdown menu.
3. Enter the BASIX certificate or completion receipt number and click search.
4. The results will populate in a table. Click on the BASIX certificate or completion receipt number to download the document/s.

For more detailed instructions, view the Locate BASIX Certificate and Completion Receipt quick reference guide.

I used to issue a BASIX completion receipt within the BASIX service, where do I perform this function now?

Previously certifiers would issue a BASIX completion receipt within the BASIX tool. This functionality is now part of the related Occupation Certificate workflow. Staff members will require a NSW Planning Portal certifier or council account and be assigned to the Post-Consent Certificate service to be able to perform this function. 

To issue a BASIX completion receipt: 

1. Log into your NSW Planning Portal certifier account. 
2. Open the Occupation Certificate application related to the BASIX completion receipt you would like to issue. 
3. Select “Issue BASIX Completion Receipt” from the actions menu. 
4. Enter the BASIX certificate number/s and final inspection date/s. 
5. Enter the certifier’s registration number. 
6. Click submit to confirm the submission and issue the BASIX completion receipt.

For more detailed instructions, please view the Issue a BASIX completion receipt quick reference guide. You can access this document from the knowledge management section of the NSW Planning Portal dashboard.

I no longer have access to (or have changed) the email address that was linked to my BASIX user account, and therefore did not receive the updates before the migration of the service. How can I access my BASIX certificates?

BASIX applications (projects) and certificates were migrated, where applicable, to the NSW Planning Portal using the email address registered with the old BASIX tool.

If you no longer have access to that email address, you will need to raise a support request for investigation. To do so, please email [email protected] and provide the following information:

• Contact name (first name and last name)
• Contact phone number
• BASIX username
• Email address linked to BASIX user account
• Email address linked to the NSW Planning Portal account.

How can I get a BASIX application transferred to me from another BASIX user?

If you need to transfer a BASIX application from another BASIX user, both the existing owner of the application and yourself will need to complete the Authorisation to transfer BASIX project files form. Once completed email the form to [email protected], with the subject heading ‘BASIX application transfer’.

Note: Requests to transfer a BASIX project can only be completed if there is an existing NSW Planning Portal applicant or developer account to transfer the project to. Customers should create a Portal account that projects can be transferred to then make the transfer request.

How to upload Land and Environment Court documents

Step-by-step guide on how to upload Land and Environment Court documents

I would like to generate a BASIX certificate, but I do not have that option. What can I do?

To create and generate a BASIX certificate you will need one of the following NSW Planning Portal account types:

• Applicant for Development Application, Complying Development Certificate, Smart Places, State Design Review Panel, Activation Precinct Certificate, or
• Developer.

How to appoint a principal certifier

Step-by-step guide on how to appoint a principal certifier

I would like to view a BASIX Completion Receipt generated before 28 March 2009. How do I do that?

BASIX Completion Receipts generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of an older receipt (generated on version 0 or 1), please email [email protected] and include “Retrieve BASIX Completion Receipt” in the subject line.

I would like to access a BASIX certificate that was generated prior to 28 March 2009. How do I do that?

BASIX certificates that were generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of this certificate, please email [email protected] and include “Retrieve BASIX certificate” in the subject line.

I cannot access my “in progress” application (project). Where can I view it?

You can access “in progress” projects last accessed on or after 1 January 2021 from the Active work tab on the NSW Planning Portal. Note: Any projects last accessed before 1 January 2021 were not migrated to the NSW Planning Portal and are unable to be accessed. Please start a new BASIX application for your proposed development.