Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
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My verification link has expired. Can you please resend the link?
I’ve tried, but I still can’t register a NSW Planning Portal account. Who can I call?
I’ve tried, but I still can’t register a NSW Planning Portal account. Who can I call?
If you have followed the steps within the How to register for the NSW Planning Portal quick reference guide, but you were unable to successfully create an account, please Contact us.
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I have created a NSW Planning Portal account, but I have not received the validation email. What should I do?
I have created a NSW Planning Portal account, but I have not received the validation email. What should I do?
When you create a NSW Planning Portal account, the system will automatically send a validation email to the email address entered. This will be sent from email address [email protected]. If it is not in your inbox, please check your junk or spam email folders.
We are unable to resend the validation email. If it is not received, please add the email address [email protected] to your contact list and register once again.
What is the best internet browser and device to use for the NSW Planning Portal?
What is the best internet browser and device to use for the NSW Planning Portal?
To access the NSW Planning Portal (the Portal), you will need to be connected to a reliable internet connection as it is a web-based tool.
It is recommended to use Google Chrome version 66.0 or higher. Other browsers that support the Portal are:
- Safari
- Mozilla Firefox
- Microsoft Edge 44.0
Please note, in 2022 Microsoft discontinued support for IE 11 and lower versions. As a result, Internet Explorer is not supported by the Portal.
You can now view the Portal on the following compatible mobile devices, but most services are optimally viewed on a desktop browser:
- Google Android OS devices
- Apple OS devices
- Windows OS devices (Microsoft Edge)
If you are having trouble accessing the Portal, please Contact us.