From close of business on Friday 20 December 2024 until start of business on Monday 6 January 2025, there will be reduced staffing within the NSW Planning customer support team. Please note, support will be unavailable on the public holidays (25, 26 and 27 December 2024 and 1 January 2025).
Note: Councils, certifiers and other state agencies will also have office closures at this time. As a result, there may be some delays processing your application. The status of your application can be viewed on your NSW Planning Portal dashboard.
We encourage you to review available support materials prior to contacting the support team.
Engagement Guidelines
Our Undertaking Engagement Guidelines support meaningful and transparent stakeholder engagement for better assessment of state significant projects.