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Help and Training


The Department aims to make its website accessible to all people including those with disabilities or restricted internet access.

ePlanning Spatial viewer accessibility 

The ePlanning program wants to make its information and services available to the general public that use our services.  

Due to the highly visual nature of the ePlanning  Spatial viewer, it currently does not comply to WCAG 2.0 AA guidelines  used by the Department. 

For any accessibility questions Call 1300 305 695 or email [email protected].

People with disabilities

You can increase or descrease the size of entire webpage by holding the Ctrl key and rolling the scroll wheel of the mouse forward. Rolling the scroll wheel backward will reduce the page size back again.

If you are browsing the website with a screen reader and find information in PDF format that you can not access please contact us for assistance.

People with restricted internet access

Planning & Environment aims to keep the size of all PDF documents on the website below 10 megabytes. However this may not always be possible in all cases. For example: large development proposals, or documents containing large images or maps.

Assistance using the Planning Portal

If you require assistance using the Planning Portal, and you were unable to find the answer within the Help and Support section, contact  ServiceNSW for assistance.

Call 1300 305 695 or email [email protected].

The customer service centre is open Monday to Friday between 9am and 5pm (Sydney time).

Language Assistance

If you need help to translate this page in a language other than English, you can access a translating and interpreting service.

Call 13 14 50 and ask for an interpreter in your language and request to be connected to 1300 305 695. Local call cost from fixed phones. Calls from mobiles will be charged at applicable rates.

Speech to Speech Relay

For Speak and Listen (Speech-to-Speech Relay), please call 1300 555 727 or use the National Relay Service.