Enable notifications through the Service NSW mobile app

Initiative Outline

Problem statement

How can real-time visibility and status updates be provided for applications through the Service NSW app to improve transparency, reduce frustration, and streamline communication across the planning ecosystem?

Scope

This will involve exploring factors such as: 

• Minimising the need for applicants to follow up on the status of their application.
• Improving transparency to reduce frustration and streamline communication.
• Providing a consistent and trusted channel for receiving updates.
• Ensuring applicants receive clear and timely information about expected timeframes and the next steps in the process, enabling them to better understand what to anticipate and how to prepare.

Please note that the scope may be adjusted. Any changes will be communicated accordingly.