Unified payment experience

Initiative Outline

Problem statement

How can applicants have a consistent, streamlined payment experience with a reduced complexity and duplication across internal payment systems?

Scope

This will involve exploring factors such as: 

• Simplified payment processes to improve applicants’ understanding and make the overall planning journey more straightforward.
• Ways of helping applicants pay fees quicker to reduce delays in assessment times.
• Connecting payment systems with other key systems so that payments can be processed more smoothly and data can be updated faster.
• Creating operational efficiency to reduce manual tracking and errors. 

Please note that the scope may be adjusted. Any changes will be communicated accordingly.