The Planning Reform Services Fee system was introduced to streamline fee administration and enhance the user experience for councils.
This upgraded platform replaces the legacy system and introduces a refreshed interface with improved useability. While the core process remains unchanged, councils can expect fewer errors, quicker submissions, and reduced admin effort.
Practical guidance and support materials are available within the system to help council users navigate the transition.
Planning Reform Services Fee System
Frequently Asked Questions (FAQs)
Why was the Planning Reform Services Fee system updated?
Why was the Planning Reform Services Fee system updated?
The Planning Reform Services Fee system was updated in November 2025 to incorporate feedback from council users and improve day-to-day operations. The updated system delivers a more streamlined and modern design, improved functionality, and faster performance – making reporting easier and more efficient.
Who is the Planning Reform Services Fee System used by and what is it for?
Who is the Planning Reform Services Fee System used by and what is it for?
The Planning Reform Services Fee system is used by councils to submit monthly Development Application (DA) reports and process fee returns to the Department. It is not intended for use by proponents or members of the public.
What’s new in the updated system?
What’s new in the updated system?
The system has been updated with a modern interface, designed to streamline the administration of planning reform services fees and aims to eliminate recurring errors caused by outdated architecture and incompatibility with other Department platforms.
The process for users remains largely unchanged – councils will continue submitting monthly payment reports for lodged DAs. What’s new is a modernised platform that’s faster, more intuitive, and better integrated, offering fewer bugs and a more streamlined experience.
How can I access the upgraded system?
How can I access the upgraded system?
You can access the upgraded system using the current Planning System Reform Services Fee link, which will automatically redirect to the new system.
What will these changes mean for councils?
What will these changes mean for councils?
Councils are required to complete their monthly report submissions in the updated system. All core functionalities are the same, just in a different look and feel.
Who should I contact if I have issues accessing the system?
Who should I contact if I have issues accessing the system?
Please contact the Planning Reform Services Fee team via email: [email protected]