Submit an enquiry

Please be aware:

We are currently experiencing a high volume of enquiries. This is impacting our response times. We apologise for the inconvenience caused, and appreciate your patience and understanding as we respond to you, as quickly as possible. In the meantime, you can explore our website's FAQ section, as it may contain answers to some of your questions. Frequently Asked Questions

Address

Our street address is: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150.

Our postal address is: Department of Planning and Environment, Locked Bag 5022, Parramatta NSW 2124.

Contact us by phone

For enquiries and general feedback that relate to the Department of Planning and Environment please contact ServiceNSW on 1300 305 695. To submit an enquiry online, please use the below form.

Contact us online

Use the online form below for enquiries.

Fields marked with an asterisk (*) are mandatory.

Contact us

First Name *

Last Name *

Email *

Contact Phone

Organisation Type *

Business Name or Company Name

Local government area *

Enquiry *

What is your enquiry about?

Planning Portal Service

Planning Portal Application Number

Summary *

Description *

Digital service error message

Upload attachment/s

For the attachment/s size exceeds 25MB please provide the shared link/s in the Description field
Unlimited number of files can be uploaded to this field.
25 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods, jpg, jpeg, png, zip.

Yes, I have read and agree to the Department's Privacy Policy

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Media enquiries

All media queries should be directed to the department’s media unit. Email [email protected]

Major Projects Development Complaints

To lodge a complaint regarding a State Significant Development or State Significant Infrastructure, please submit an email to [email protected] with as much information regarding your complaint as possible. Information could include:

your name
your best contact number/email (for follow up and additional information gathering)
the project name (or location, if the project name is not known)
the project consent/approval number (if known)
details regarding the complaint itself
whether the complaint has been made directly to the project
whether the complaint has been reported to any other government agency
whether you would like to be contacted regarding additional information or feedback

A member of the Compliance Team will review the information provided and contact you (if requested) to provide feedback or gather additional information regarding your complaint.

Last updated: 16/11/2023