Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
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Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
To find information to assist with your query, either:
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
Step-by-step guide
How to review and accept, decline or return a post-consent certificate application.
Step-by-step guide to assist councils, agencies and private certifiers with entering the outcome of their preliminary review of a submitted construction, occupation or subdivision certificate application.
Step-by-step guide
How to submit an application for a subdivision certificate
Step-by-step guide on how to submit an application for a subdivision certificate