Support Hub

How can I get a BASIX application transferred to me from another BASIX user?

If you need to transfer a BASIX application from another BASIX user, both the existing owner of the application and yourself will need to complete the Authorisation to transfer BASIX project files form. Once completed email the form to [email protected], with the subject heading ‘BASIX application transfer’.

Note: Requests to transfer a BASIX project can only be completed if there is an existing NSW Planning Portal applicant or developer account to transfer the project to. Customers should create a Portal account that projects can be transferred to then make the transfer request.

I would like to generate a BASIX certificate, but I do not have that option. What can I do?

To create and generate a BASIX certificate you will need one of the following NSW Planning Portal account types:

• Applicant for Development Application, Complying Development Certificate, Smart Places, State Design Review Panel, Activation Precinct Certificate, or
• Developer.

I would like to view a BASIX Completion Receipt generated before 28 March 2009. How do I do that?

BASIX Completion Receipts generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of an older receipt (generated on version 0 or 1), please email [email protected] and include “Retrieve BASIX Completion Receipt” in the subject line.

I would like to access a BASIX certificate that was generated prior to 28 March 2009. How do I do that?

BASIX certificates that were generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of this certificate, please email [email protected] and include “Retrieve BASIX certificate” in the subject line.

I cannot access my “in progress” application (project). Where can I view it?

You can access “in progress” projects last accessed on or after 1 January 2021 from the Active work tab on the NSW Planning Portal. Note: Any projects last accessed before 1 January 2021 were not migrated to the NSW Planning Portal and are unable to be accessed. Please start a new BASIX application for your proposed development.

I cannot access my migrated completed BASIX certificates (projects). How can I view them?

When the BASIX service was transferred to the NSW Planning Portal, some completed projects were also migrated across.

All completed BASIX certificates (projects), including those you have archived, are located in your BASIX historical work folder. 

1. Select the BASIX historical work folder from the left-hand side menu, activated by selecting the three horizontal lines.
2. The applications (projects) will be displayed on a dashboard. You can view the relevant application in read only mode by selecting the relevant unique Certificate ID or site address.

How can I get a refund for a BASIX certificate?

Whilst the Department may, under some circumstances refund the fee paid on a BASIX certificate, the Department is not required to provide a refund. A BASIX certificate is a legal document, the issue of which is the delivery of the service for which the fee is payable. A user is not entitled to receive a refund on the basis that they have simply changed their mind.

If you wish to apply for a refund, please email your details and reason for the request to [email protected] and the appropriate refund information will be sent to you.

Please note that any refunds, if provided, may be subject to an administration charge.

Is there a fee to revise an issued certificate?

There is no additional charge to revise an issued certificate, as long as it relates to the same property and project recorded on the original certificate.

How do I pay for a BASIX certificate?

The fees related to BASIX certificates must be paid within the NSW Planning Portal via a secure payment gateway. The BASIX certificate will be unable to be generated until this payment has been made.

You can pay by credit card (Mastercard or VISA), BPay, PayPal or bank transfer. You cannot pay via cheque or cash.

Merchant fee varies with the selected payment option and will be added to the actual fee payable.

What is the fee for a BASIX certificate?

The maximum fee payable for a BASIX certificate depends on the type of development, as outlined below:
•    Single dwelling: $50
•    Multi-dwelling: $80 for the first two dwellings + $35 for each additional dwelling
•    Residential flat building:  variable - depends on number of units
•    Alteration and additions: $25 for each dwelling.

There is also a $5 NSW Planning Portal fee for each BASIX certificate.

To estimate the fee payable, you can download the fee calculator.

Merchant fee from the payment option selected will be added to the actual fee payable.