Support Hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
Our aim is to make it easier for you to access information to help you use the NSW Planning Portal. How did we do? Provide your feedback on the support hub.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
How to revise a BASIX certificate
How to create a BASIX certificate for Alterations and Additions
How to create a BASIX certificate for multi dwellings
How to create a BASIX certificate for single dwellings
I completed my BASIX certificate before 1 October 2023 and when I open it, it is read only. How do I revise a completed BASIX certificate?
I completed my BASIX certificate before 1 October 2023 and when I open it, it is read only. How do I revise a completed BASIX certificate?
All BASIX certificates (projects) completed before 1 October 2023 are located in your BASIX historical work folder. When you open a BASIX certificate from this location it will be in read only mode.
To revise a BASIX certificate completed before 1 October 2023:
- Log into the NSW Planning Portal.
- Select the BASIX historical work folder from the left-hand side menu, activated by selecting the three horizontal lines.
- The applications (projects) will be displayed on a dashboard. Select the relevant project and note the BASIX application reference number (which you should use instead of the project name).
- Select the “Revision” button on the application banner.
- A new reference number and application will be generated. The application will then be visible in your Active work tab. Complete the required information and calculate your scores.
For further instructions, please refer to the Revise a BASIX certificate Quick Reference Guide.
What applications (projects) were migrated from the BASIX service to the NSW Planning Portal, and where can I view them?
What applications (projects) were migrated from the BASIX service to the NSW Planning Portal, and where can I view them?
When the BASIX service was transferred to the NSW Planning Portal, some “in progress” and completed projects were also migrated across.
You can access your “in progress” projects last accessed on or after 1 January 2021 from the Active work tab on the NSW Planning Portal. Note: Any projects last accessed before 1 January 2021 were not migrated to the NSW Planning Portal and are unable to be accessed. Please start a new BASIX application for your proposed development.
All completed BASIX certificates (projects), including those you have archived, are located in your BASIX historical work folder, accessed via the top left-hand navigation menu.
How to pay application fees via the ServiceNSW payment gateway
How do I revise a BASIX certificate after it has been generated?
How do I revise a BASIX certificate after it has been generated?
To revise a BASIX certificate:
- Log into the NSW Planning Portal.
- Select the relevant BASIX application reference number from your dashboard.
- Select the “Revision” button on the application banner.
- A new reference number and application will be generated. Complete the required information and calculate your scores.
For further instructions, please refer to the Revise a BASIX certificate Quick Reference Guide.
Note: To revise a BASIX certificate created within the NSW Planning Portal, you must be the applicant. If you are not the applicant, the current owner and yourself will need to complete and submit the Authorisation to transfer BASIX project files form.
Do you need a BASIX Certificate for a manufactured home?
Do you need a BASIX Certificate for a manufactured home?
No. A BASIX certificate is not required for a manufactured home.
When you select “Manufactured Home” as the development type for a Complying Development Certificate or development application, it will not trigger a requirement for a BASIX certificate.
For more information about a BASIX certificate not being required for a manufactured home, please refer to Planning Circular PS21-016.