Support Hub

I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?

Please discuss this with the relevant industry association. We cannot advise whether the training course can be counted toward continuing professional development programs. 

The Department does not provide a Certificate of Attendance to those that attend a NSW Planning Portal training session. However, we can confirm your attendance to support a continuing professional development claim. 

To request this, please send an email to [email protected] with the title ‘Request for CPD confirmation’. Please include the name and date of the training you attended, along with your name. Note: This needs to match the name you registered under. We will review the training records, and where relevant confirmation your attendance.

My application has a status of 'Cancelled’. Can I re-open it?

You cannot re-open a cancelled application. 

You can copy the information within the cancelled application by:

1. Access the relevant ‘Cancelled’ application from the ‘Completed work’ tab on your dashboard.
2.  Open the application
3. Select the ‘Copy to new application’ button at the top of the screen. 

This will start a new application. The previously provided information will be pre-populated. You can amend or add to the information as required.

Why has my application been cancelled?

Applications with a status of "In progress" are automatically cancelled after 28 days of inactivity. 

Prior to the application being cancelled, you will receive a system-generated notification after 21 days of inactivity. 

If you would like to keep the application active, please open the application and either add/edit information or review and submit the application for assessment.

Alternatively, if you no longer require the application, you can allow the application to expire or log into the NSW Planning Portal to cancel the application via the ‘Actions’ button.  Please view the How to cancel an ‘In progress’ application step-by-step guide for assistance.

I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation (STRA) property listing. How do I do this?

If you would like to stop taking bookings for a property listed on the Short-Term Rental Accommodation (STRA) register, you will need to de-register your property. Note: A new property registration must be completed before the property can be used for short-term rental accommodation again. 

Please view the step-by-step guide, How to de-register a Short-Term Rental Accommodation (STRA) property for more detailed instructions.

How do I view the status of an application?

To view the status of your application:

1. Log into the NSW Planning Portal.
2. Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
3. View the status of the application in the column on the dashboard titled ‘status’. 

If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool. 

How do I complete a Section 4.55 development application?

To complete a Section 4.55 modification development application:

1. Log into the NSW Planning Portal.
2. Create a new application by selecting ‘Development Application (New DA, Mod, Review)’ from the list of options and selecting ‘Create new’.
3. Complete the application form, selecting ‘Modification application’ as the application type. 

Please view the step-by-step guide, How to submit a development application for more detailed instructions.

How do I appoint a principal certifier?

A principal certifier must be appointed before building or subdivision works commence, when that work requires a construction certificate or a complying development certificate. The principal certifier will oversee the development’s construction phase and will complete the mandatory inspections to make sure that building standards are met. Once the building or subdivision work is complete, the principal certifier must complete the final inspections and will issue the final occupation certificate if all requirements have been satisfied. 

Please view the step-by-step guide, How to appoint a Principal Certifier for more information.

A staff member has left the organisation. Why can’t I de-activate their user account?

Before you can de-activate a user account, you will need to re-assign any applications currently assigned to that user. 

Once this has been completed, an organisation administrator can de-activate the account. 

For step-by-step instructions, please view How to manage your organisation administration account.  

I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don’t have one. What should I do?

Changes to the short-term rental accommodation policy in October 2024 requires a unit number to be provided when registering or renewing a registration for a ‘multi-dwelling’ property.

When you created your original property listing, the residential accommodation type selected was ‘multi-dwelling’. This means you are required to input a unit number. 

If the incorrect accommodation type was selected, please contact the customer support team via the online form for assistance. 

How do I provide feedback on the NSW Planning Portal?

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage, www.planningportal.nsw.gov.au . If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.