Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
End of year and New Year office closure
From close of business on Wednesday 24 December 2025 until start of business on Monday 12 January 2026, there will be reduced staffing within the NSW Planning customer support team. Please note, support will be unavailable on the public holidays (25, 26 and 27 December 2025 and 1 January 2026). We encourage you to review available support materials below prior to contacting the support team.
Note: Councils, certifiers and other state agencies will also have office closures at this time. As a result, there may be some delays processing your application. The status of your application can be viewed on your NSW Planning Portal dashboard.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation (STRA) property listing. How do I do this?
I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation (STRA) property listing. How do I do this?
If you would like to stop taking bookings for a property listed on the Short-Term Rental Accommodation (STRA) register, you will need to de-register your property. Note: A new property registration must be completed before the property can be used for short-term rental accommodation again.
Please view the step-by-step guide, How to de-register a Short-Term Rental Accommodation (STRA) property for more detailed instructions.
How do I view the status of an application?
How do I view the status of an application?
To view the status of your application:
- Log into the NSW Planning Portal.
- Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
- View the status of the application in the column on the dashboard titled ‘status’.
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool.
How do I complete a Section 4.55 development application?
How do I complete a Section 4.55 development application?
To complete a Section 4.55 modification development application:
- Log into the NSW Planning Portal.
- Create a new application by selecting ‘Development Application (New DA, Mod, Review)’ from the list of options and selecting ‘Create new’.
- Complete the application form, selecting ‘Modification application’ as the application type.
Please view the step-by-step guide, How to submit a development application for more detailed instructions.
How do I appoint a principal certifier?
How do I appoint a principal certifier?
A principal certifier must be appointed before building or subdivision works commence, when that work requires a construction certificate or a complying development certificate. The principal certifier will oversee the development’s construction phase and will complete the mandatory inspections to make sure that building standards are met. Once the building or subdivision work is complete, the principal certifier must complete the final inspections and will issue the final occupation certificate if all requirements have been satisfied.
Please view the step-by-step guide, How to appoint a Principal Certifier for more information.
A staff member has left the organisation. Why can’t I de-activate their user account?
A staff member has left the organisation. Why can’t I de-activate their user account?
Before you can de-activate a user account, you will need to re-assign any applications currently assigned to that user.
Once this has been completed, an organisation administrator can de-activate the account.
For step-by-step instructions, please view How to manage your organisation administration account.
I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don’t have one. What should I do?
I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don’t have one. What should I do?
Changes to the short-term rental accommodation policy in October 2024 requires a unit number to be provided when registering or renewing a registration for a ‘multi-dwelling’ property.
When you created your original property listing, the residential accommodation type selected was ‘multi-dwelling’. This means you are required to input a unit number.
If the incorrect accommodation type was selected, please contact the customer support team via the online form for assistance.
How do I provide feedback on the NSW Planning Portal?
How do I provide feedback on the NSW Planning Portal?
To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage, www.planningportal.nsw.gov.au . If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?
I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?
To transfer a STRA registration, the previous owner will need to de-register the current registration, allowing you to create a new property ID.
Note: If there are future bookings linked to the property ID, these will need to be cancelled prior to the previous owner de-registering the property.
For more information, on either the de-registration or registration of a STRA property, please view the Quick Reference Guides on the NSW Planning Portal.
I cannot upload or publish a document on a planning proposal. Why is this occurring?
I cannot upload or publish a document on a planning proposal. Why is this occurring?
If you are a DPIE user and are unable to upload or publish a document on a planning proposal, the case may be assigned to council.
We recommend that you contact the council, who can upload or publish the document on your behalf.
An applicant selected that they have a BASIX certificate in their application form, but they do not. The Portal is now requiring that a BASIX Certificate be provided as part of the Construction and Occupation Certificates. What can they do?
An applicant selected that they have a BASIX certificate in their application form, but they do not. The Portal is now requiring that a BASIX Certificate be provided as part of the Construction and Occupation Certificates. What can they do?
There is a system validation where a BASIX Certificate will need to be uploaded if the applicant answers Yes to the question “Do you have a BASIX Certificate?”. The selection of “yes” on the development application form will also identify a BASIX Certificate as a mandatory required for the related Construction and Occupation Certificate applications as they are linked applications.
When reviewing a submitted development application or complying development application, please ensure that the content within the application is correct prior to lodgement. You will be unable to amend this information on the Construction or Occupation Certificate applications without contacting customer support.