Support hub
Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.
End of year and New Year office closure
From close of business on Wednesday 24 December 2025 until start of business on Monday 12 January 2026, there will be reduced staffing within the NSW Planning customer support team. Please note, support will be unavailable on the public holidays (25, 26 and 27 December 2025 and 1 January 2026). We encourage you to review available support materials below prior to contacting the support team.
Note: Councils, certifiers and other state agencies will also have office closures at this time. As a result, there may be some delays processing your application. The status of your application can be viewed on your NSW Planning Portal dashboard.
1. enter a keyword and select 'Enter' on your keyboard
2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.
Are the development types standard across NSW or tailored to individual council areas?
Can I submit an application to any NSW council through the NSW Planning Portal, for any service?
Can I submit an application to any NSW council through the NSW Planning Portal, for any service?
It is mandatory to submit most planning applications (including development applications, complying development certificate and post-consent certificate applications) via the NSW Planning Portal (the Portal).
For other services submitting applications via the Portal is optional, dependent on the service the local council provides. At the bottom of each service page you can find information about which councils are using the services via the Portal, but the best advice is to contact your local council directly.
Note: When you enter the site address in the application form, you will be unable to continue if the service is unavailable for the related local government area.
Do councils or certifiers need to amend or update any information within the “Manage organisation” functionality to be able to issue a BASIX completion receipt?
Do councils or certifiers need to amend or update any information within the “Manage organisation” functionality to be able to issue a BASIX completion receipt?
No. The BASIX service will not be an option within the service listing in the “Manage organisation” functionality, subsequently staff do not need to be assigned to the BASIX service.
Staff will view BASIX certificates and BASIX completion receipts they have issued using the advanced search functionality.
For staff that issue BASIX completion receipts, they will need to be assigned to the Post-Consent Certificate service to complete this function.
How do I reset my NSW Planning Portal account password and are there any important password requirements?
How do I reset my NSW Planning Portal account password and are there any important password requirements?
To reset your password:
- Open the NSW Planning Portal.
- Click on 'My Account' in the top right-hand corner of the screen.
- Click the 'Forgot password' link.
- Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
- An email will be sent to your nominated email address with a verification code. Enter the code received in your email into the secondary verification code field.
- Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.
Remember, for all passwords, the following requirements apply:
- it must be at least eight characters long
- it must have a maximum of 16 characters
- it must contain three of the four options below:
- uppercase letters (A through Z)
- lowercase letters (a through z)
- numbers (0 through 9)
- the following non-alphabetic characters can be used: ~! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; “ ‘ < > ? , . /
- passwords cannot be your email address.
How do I create a NSW Planning Portal account?
How do I create a NSW Planning Portal account?
To access the NSW Planning Portal digital services, you will need a NSW Planning Portal account. To create an account:
- Open the NSW Planning Portal
- Click on 'My Account' in the top right-hand corner of the screen.
- Click the 'Create account' link to start the registration process.
- Complete the required information.
If you require further assistance, please refer to the How to register for a NSW Planning Portal account quick reference guide for step-by-step instructions.
I am unable to log into the NSW Planning Portal. What should I do?
I am unable to log into the NSW Planning Portal. What should I do?
If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
- Open the NSW Planning Portal. If possible, open in Google Chrome.
- Click on 'My Account' in the top right-hand corner of the screen.
- Click the 'Forgot password' link.
- Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
- If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
- Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.