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Regional development

20 October 2020 - Undeliverable emails to ServiceNSW

A number of BASIX customers received a 'mail undeliverable' notice when they sent an enquiry to info@service.nsw.gov.au.

Dear BASIX Customers

Thank you for informing us about issues you experienced last week when emailing the BASIX Helpdesk (using info@service.nsw.gov.au).

Was I affected?: A number of BASIX customers received a 'mail undeliverable' notice when they sent an enquiry to info@service.nsw.gov.au between Monday 12 October and Wednesday 14 October, last week. Please check your email inbox to see if you did too.

What should I do if my email was undeliverable?:  Please resend the email using the Contact Us form on the BASIX website.

Thank you to those customers who contacted us by phone instead.  Incoming calls to ServiceNSW were not affected and those enquiries were received by the BASIX HelpDesk.

ServiceNSW have advised us that the technical issue has now been resolved. We thank our customers for bringing this to our attention and we apologise to you for the inconvenience this has caused.

Yours Sincerely

Mary O’Neill

Team Leader - BASIX