Skip to main content
Support hub image

Support hub

Step-by-step instructions, frequently asked questions, video tutorials and TAFE NSW training modules.

End of year and New Year office closure

From close of business on Wednesday 24 December 2025 until start of business on Monday 12 January 2026, there will be reduced staffing within the NSW Planning customer support team. Please note, support will be unavailable on the public holidays (25, 26 and 27 December 2025 and 1 January 2026). We encourage you to review available support materials below prior to contacting the support team.

Note: Councils, certifiers and other state agencies will also have office closures at this time. As a result, there may be some delays processing your application. The status of your application can be viewed on your NSW Planning Portal dashboard. 

To find information to assist with your query, either:

1. enter a keyword and select 'Enter' on your keyboard

2. select relevant filter/s from the options on the left-hand side of the screen below. Note: The top 4 options have been displayed for convenience. You can expand the list by selecting the ‘Show all’ hyperlink under the relevant filter/s. Once filters have been applied, select ‘Apply filters’ to view the refined listing. Select ‘Reset’ if you want to search again.

Filter results

Showing results 41 - 50 of 66 results
Frequently asked questions

What is the fee for a BASIX certificate?

Frequently asked questions

Where can I find the fees for my application, and how are they calculated?

Frequently asked questions

How do I pay NSW Planning Portal service fees?

Frequently asked questions

Will the new day booking cap be updated in the STRA service?

Frequently asked questions

I live in Byron Bay local government area and my STRA property listing is due for renewal after 23 September 2024. If I renew the property early, will the 180-day booking cap still apply?

Frequently asked questions

I live in Byron Bay local government area. Will the revised day cap apply to my STRA property if my registration is due for renewal before 23 September 2024?

Frequently asked questions

I completed my BASIX certificate before 1 October 2023 and when I open it, it is read only. How do I revise a completed BASIX certificate?

Frequently asked questions

What applications (projects) were migrated from the BASIX service to the NSW Planning Portal, and where can I view them?

Frequently asked questions

I am about to have the final inspection for renovation works. However, we are unable to meet all the commitments within the BASIX certificate. What should I do?

Frequently asked questions

How do I revise a BASIX certificate after it has been generated?

Pagination