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Frequently Asked Questions

Discover answers to the most frequently asked questions.

Accounts

How do I create an account?

To get started, click on the ‘Sign-in’ button in the top right-hand corner of the screen, click ‘Create Account’ and then follow the prompts.

View the user guide to view detailed step-by-step instructions.

View the Guide

I have created an account but I cannot find the verification email. What should I do?

When you are creating an account, the system will automatically send you a verification email as part of the process.

This will be sent from no-reply@majorprojects.planning.nsw.gov.au. If it is not in your inbox, please check your junk or spam email folders.

If you still cannot find the email, ensure that no-reply@majorprojects.planning.nsw.gov.au is in your list of approved senders, then go back to the Major Projects website and restart the registration process.

When i click on the verification link in the email, I recieve an error stating the link is expired. Can you please resend the link?

The verification link remains active for 24 hours. If you are unable to validate your account within this time period, you will need to restart the account creation process.

How do I reset my password?

  • Click ‘Sign-in’ in the top right-hand corner of the screen and then select “Forgot password”.
  • Enter the email address that you used to register.
  • A verification email will be sent to you. 
  • Click on the reset password link within this email and follow the prompts to create a new password.

I have created an account but don't have access to my organisation's work

To access an organisation’s work, the administrator of the organisation must add you to the account.

If you have elected to be part of an organisation when you created your account,  the administrator will be notified by email so that they are aware you are trying to access the organisation.

If you are trying to access a different organisation than the one you registered as,  you must contact the administrator of that organisation and ask them to add you to your organisation’s account.

See below for information on how to add people to an account.

How can I add other people to my account?

If you have registered as an organisation, and you are the administrator of the account, you can add other people to your organisation’s account so they can see your work and lodge applications on your behalf.

How to add users to your organisation’s account:

  • Sign in to your account and click on the menu icon in the top left-hand corner of the screen.
  • Click ‘Account Management’.
  • Click on the link to the organisation that you would like to add users to.
  • Click on the ‘Manage Associates’ button to add new users to your organisation’s account.

If you need more help, click below to view detailed instructions or to watch the instructional video.

View the Guide View the Video

 

Submissions

How do I make a submission on a project that is on exhibition?

Click below to view a detailed guide or watch the short instructional video for help making a submission.

View the Guide View the Video

 

Applications

How can I lodge an application on behalf of someone else?

To lodge an application on behalf of another company, you must be added to their account as an ‘Associate’. See above for details on how to add people to an organisation’s account. 

How do I lodge a modification application

To lodge a modification, you must first request a scoping meeting. Once you have signed in, click the ‘Request Modification’ button, select the project you would like to modify and follow the prompts.

If you need more information, click below to view a detailed guide.

View the Guide

I can't see the project I am trying to modify, what should I do?

You can only lodge modification applications for projects that are assigned to you or your organisation.

If you cannot see the project you are trying to modify in the list of projects, you must request that it be assigned to you or the organisation that you are acting on behalf of.

To do this, sign in to your account and click the "Request Modification" button. Next, click the "Request Project” button in the bottom left.  Complete the form and click the "Create" button in the bottom right. This will create a task for the Department to assign the project to you. We will notify you once the project is allocated to your account so you can lodge your modification.

If you need more information, click below to view a detailed guide.

View the Guide

Do I have to request a scoping meeting before lodging my application

Yes, it is mandatory to request a scoping meeting before lodging any application, including modifications.

 

Accessibility

What internet browsers are supported by the website?

All modern website browsers are supported.

We recommend using Google Chrome as it will give you the best experience.

If you are having trouble accessing or viewing information, check that you are running the most up-to-date version of your browser.

If you continue to have problems, please contact us at majorprojectssupport@planning.nsw.gov.au.