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BASIX support materials

A range of support options are available to help you understand and use BASIX.

Guides and resources

To help applicants, councils and certifiers use the BASIX service and understand the policy, we have compiled a range of resources.

For councils and certifiers seeking instructions on how to issue a BASIX Completion Receipt, go to your Knowledge Management section in the Planning Portal and refer to the Post-Consent Certificate guides.

Planning Portal ‘frequently asked questions’

Many common questions about the BASIX tool are covered within the NSW Planning Portal frequently asked questions hub. Check the relevant sections there to see if your question has been answered before contacting customer support.

Contact us

If you require further assistance, please contact our support team:

Note: Due to the large volume of enquiries, we might take a little longer to respond than usual. If you have already raised a customer support enquiry, we ask that you do not raise a duplicate ticket for the same matter. When an update is available or the matter is resolved, you will be notified. 

Last updated: 17/04/2024